In terms of the LSFD stance, we currently have dispatcher roles within the faction but they're for existing members that wish to do such a thing on an alternate character. We've been considering civilian employment for people that wish to take on the role of a dispatcher for a long time but it's something that we want to have handled right if it were to become a thing.
At present we're reviewing our training material for dispatchers and may once again consider the option of civilian roles providing we're satisfied with the material and that the role itself can be done effectively. Whilst a lot of our calls are medically based and require specific units it's about knowing what resources must go to what type of call which can heavily differ based on nature, especially with fire.
Overall, ensuring we have the material in place and the adequate information for people is on us, but with that, we need to ensure such a role is occupied by people that will be able to perform to the expected quality and professionalism of said role.