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911 Dispatch manned by players


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Short description: Have actual players man the 911 Dispatch, giving them the option to be on Dispatch Duty.

Detailed description:

 

At this very moment, we currently have the following system;

A player calls 911, and an NPC picks the phone up and you're asked if you require police or fire/medical services. This is already subject to abuse, because as explained in THIS topic, people could call Medical Services for a shots fired call. The NPC doesnt notify law enforcement and medical services dont respond to those calls simply because it is too dangerous. Realisticly, Dispatch always notifies Law Enforcement of shots fired.

 

I believe that 90% of problems with the 911 Dispatch can be solved if it were human players manning the dispatch. They would go on their duty, and answer any incoming 911 calls and dispatch the neccesary service, available unit, and relay any important information to said unit.

 

In regards to manning the 911 Dispatch, there are three options:

- One of 3 factions (PD/SD/FD) handles the 911 dispatch compeltely on their own, having their own internal 911 Dispatch Division.

- All three factions (PD/SD/FD) can have people on 911 Dispatch.

- A seperate ''faction'' is made with their own HQ somewhere; creates office-vibed RP as the Dispatchers can only go on duty in their office.

 

In regards to staffing, if there is no dispatcher on duty, the system would relay back to the automatic 911 dispatch system. In Character-wise, this would from now on be referred to as the Emergency Dispatch Backup System (or some other fancy name). If all dispatchers are currently already in a call, it could either switch to the Emergency Dispatch Backup system or place the next caller on hold (which happens IRL too if 911 is busy). If case of the second option, the caller would receive the following text message each 10 seconds untill someone picks up: ''AUTOMATIC VOICE: I'm sorry, all lines are busy at the moment. Please hold and wait for the next dispatcher to pickup your call.'' (In hospitals, they'd call that a Code Black)

 

with this system, there is no longer inefficient emergency calls, with either the agency having to call back or dispatching wrong units based on wrongfull or incomplete information. The Dispatcher decides which department and which units to send. This makes the job safer, more efficient, and 911 more reliable.

 

911 Dispatchers could maybe have an interface which shows the location, type and status of different emergency units currently on duty. This allows them to monitor these units aswell and incase neccesary address those units with things like ''1-Lincoln-12, what is the reason of your code 3?'', making PD/FD/SD units more stricter monitored aswell.

 

Commands to add: Up to the development team.

Items to add: N/A

How would your suggestion improve the server? Realism, reliable 911 Dispatch

Additional information: Human interaction is key in 911 situations.

Edited by ThatDutchPerson
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The question is one of who will these players be who will man dispatch, as it always is, then it's coupled with the problems of manpower and unit assignment that comes up on a video game.  Units aren't divided into restricted geographical patrol areas with overflow and support units mixed in to supplement the primary response units for an area, nor can you enforce that on people. (Forcing someone to patrol a certain square for an hour, especially when that square is empty and devoid of RP, is not fun). The backlog thing with the please hold system isn't practical for the 1 dispatcher you'd have online half the time. They'd be easily overwhelmed. You aren't going to get a large group of people for this offering ample coverage.

 

"''1-Lincoln-12, what is the reason of your code 3?'" - This isn't really a job for dispatch. Dispatch isn't there to enforce policy. 

 

This suggestion just doesn't work.  You can't expect there to be a regular or good staffing of people who want to be 911 dispatchers around the clock. There aren't that many people interested. I don't think you understand how hard it is to get people to fill the civilian job section of things. PD has a wide variety of civilian jobs and not many takers. 

 

It's just not practical for a video game setting. 

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4 minutes ago, Sam2 said:

The question is one of who will these players be who will man dispatch, as it always is, then it's coupled with the problems of manpower and unit assignment that comes up on a video game.  Units aren't divided into restricted geographical patrol areas with overflow and support units mixed in to supplement the primary response units for an area, nor can you enforce that on people. (Forcing someone to patrol a certain square for an hour, especially when that square is empty and devoid of RP, is not fun). The backlog thing with the please hold system isn't practical for the 1 dispatcher you'd have online half the time. They'd be easily overwhelmed. You aren't going to get a large group of people for this offering ample coverage.

 

"''1-Lincoln-12, what is the reason of your code 3?'" - This isn't really a job for dispatch. Dispatch isn't there to enforce policy. 

 

This suggestion just doesn't work.  You can't expect there to be a regular or good staffing of people who want to be 911 dispatchers around the clock. There aren't that many people interested. I don't think you understand how hard it is to get people to fill the civilian job section of things. PD has a wide variety of civilian jobs and not many takers. 

 

It's just not practical for a video game setting. 

If you read my suggestion again, the problem of who, what when and where has already been adressed 🙂

The staffing issue you mention specificly has also been adressed.

 

The MDC of a emergency services vehicle already reports its location. There is no need to restrict people to specific areas due to that.

Edited by ThatDutchPerson
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No. It hasn't. Again. 

 

"- One of 3 factions (PD/SD/FD) handles the 911 dispatch compeltely on their own, having their own internal 911 Dispatch Division." 

-Nope. Can't even get sufficient manpower for existing civilian jobs (ones that are by far more interesting and engaging, at that).

 

If you go onto the old system as a "backup" it's what's going to get used 99% of the time. Having a lot of script support for 1 dude whose going to burn out hard doing something pretty stressful isn't great either.  You aren't actually going to get the staffing numbers that makes this worthwhile.

 

"with this system, there is no longer inefficient emergency calls, with either the agency having to call back or dispatching wrong units based on wrongfull or incomplete information. The Dispatcher decides which department and which units to send. This makes the job safer, more efficient, and 911 more reliable."

 

- This is a little anecdotal, ignores the logistical realities of the game, and doesn't factor in things like unit spread,  or reasonably ensuring no one thing is dumped with the duff calls or a lack of calls or an abundance of calls. Being a dispatcher is actually complicated. You also can't rely on unit assignment via dispatcher in the one moment and then on whatever each faction currently does a second later, which you'd have to do. It's messy. 

 

It is not practical for the reality of the situation in such a manner that it can be done with any regularity.

 

 

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Just now, Sam2 said:

"- One of 3 factions (PD/SD/FD) handles the 911 dispatch compeltely on their own, having their own internal 911 Dispatch Division." 

-Nope. Can't even get sufficient manpower for existing civilian jobs (ones that are by far more interesting and engaging, at that).

This was just 1 out of 3 options.

 

1 minute ago, Sam2 said:

If you go onto the old system as a "backup" it's what's going to get used 99% of the time. Having a lot of script support for 1 dude whose going to burn out hard doing something pretty stressful isn't great either.  You aren't actually going to get the staffing numbers that makes this worthwhile.

They said about ULSA too ''no one wants to RP a student, its a waste of time''. Look at that, its now the 3th largest faction in the game! 🙂

And being a 911 Dispatcher is a bit more interesting than being a janitor at Mission Row.

 

2 minutes ago, Sam2 said:

"with this system, there is no longer inefficient emergency calls, with either the agency having to call back or dispatching wrong units based on wrongfull or incomplete information. The Dispatcher decides which department and which units to send. This makes the job safer, more efficient, and 911 more reliable."

 

- This is a little anecdotal, ignores the logistical realities of the game, and doesn't factor in things like unit spread,  or reasonably ensuring no one thing is dumped with the duff calls or a lack of calls or an abundance of calls. Being a dispatcher is actually complicated. You also can't rely on unit assignment via dispatcher in the one moment and then on whatever each faction currently does a second later, which you'd have to do. It's messy. 

Unit spread isn't a thing needed in this suggestion? MDC reports the location of each unit on duty together with current status. If this is viewable in a Web UI, which Im sure it is, a Dispatcher can have a clear view of who is where and who is available. The Dispatcher, not the Department, would dispatch the neccesary units. Yes, being a dispatcher is complicated, which makes it fun.

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You would need a REALLY complicated and resource-heavy API for this to work. In fact you'd basically need to recreate the game 911/112 Operator for this to be 1: Practical in a video game setting and 2: actually enjoyable for the dispatcher. Cool as it would be, I'm gonna have to say no...

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Just now, KoishiKomeiji said:

No, it was suggested before and rejected.

 

Every legal faction has a different way of dispatch with each department having their own regulations etc. 

So, lets streamline the issue? 911 as it is is unreliable and ineffective, esspecially during peak hours when a lot of micromanagement is neccesary.

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