A halt on ingame report

[ThatDutchPerson]

Short description: A halt in ingame reports.

Detailed description: It is clear that at the current pace the admin team is overloaded with reports. I suggest a temporary halt on ingame reports so the admins can focus this fully on the forums. A report ingame has become useless at the moment given the 60+ minutes response times.

 

I am in no way saying the admins are lazy, or stupid, or dont work enough. They are working their asses off and we all appreciate that. But the workload is becoming too much to be handled in a timely manner.

 

I suggest a halt on ingame reports untill the forum report section of unanswered reports is back to 1 page.

Commands to add:

Items to add:

How would your suggestion improve the server?

Additional information:

[effion]

No.

[ThatDutchPerson]

10 minutes ago, sleek said:

This is a very stupid suggestion.

Suggesting things to help is better than sitting still doing nothing.

[ThatDutchPerson]

Just now, sleek said:

Yes, suggesting smart things.

We are all ears.

[Daquan Kingston]

It will solve itself. There are new admins coming into the team every month while the number of players is steady (if not less than before), so I doubt there will be an increase of reports in the future. Give it 3-4 weeks and they should catch up.

[eTaylor]

Just now, ThatDutchPerson said:

We are all ears.

How about instead of a stop administrators start filtering reports based on merit. A lot of the reports posted are issues that could have easily been resolved between players, or are just outright petty. The bar for reporting somebody should be higher.

[ThatDutchPerson]

Just now, eTaylor said:

How about instead of a stop administrators start filtering reports based on merit. A lot of the reports posted are issues that could have easily been resolved between players, or are just outright petty. The bar for reporting somebody should be higher.

Or like how it works at an actual servicedesk. Let the lower admins handle reports and have it scaled up the ladder once it becomes actually complicated. Oh, and have reports be automaticly locked to prevent back-and-forth untill an admin unlocks it.

[effion]

6 minutes ago, ThatDutchPerson said:

Suggesting things to help is better than sitting still doing nothing.

Pointless to suggest when your suggestion doesn't make any sense at all.

[ThatDutchPerson]

1 minute ago, effion said:

Pointless to suggest when your suggestion doesn't make any sense at all.

It atleast finally opened dialogue where everyone can put in their two cents 🙂 Like the replies.

We all want to help, and please don't see it as something negative. you guys are working your asses off and still can't catch up given the 60+ minutes response times ingame.

 

If everyone gives their 2 cents, Im sure we can figure out something together 🙂

Edited December 31, 2020 by ThatDutchPerson

[eTaylor]

1 minute ago, ThatDutchPerson said:

Or like how it works at an actual servicedesk. Let the lower admins handle reports and have it scaled up the ladder once it becomes actually complicated. Oh, and have reports be automaticly locked to prevent back-and-forth untill an admin unlocks it.

It's Christmas, and the new year is just a few hours away for a lot of people. The fact that there are so many unanswered items doesn't mean admins are bad at handling reports, you gotta keep in mind that a lot of them are focusing more on IRL things right now too.