Staff Team Points Of Contact

[Nervous]

 

Staff Points of Contact

 

The following thread will be used to clarify which members of the staff team should be contacted for specific issues. This is to ensure the workload is spread evenly and that the most relevant staff member is contacted first. Please remember that these staff members deal with many requests a day, so an instant response is not always possible. 

Each staff member should be contacted via forum PM to make it easier to track your request. Discord DMs can be difficult to keep track of due to the large volume of them that staff members receive daily. Staff document everything on the forums to ensure that it is properly documented and to ensure that someone can take over should they go on absence or resign from the team.

Nervous
As the founder of the community, Nervous has a huge workload. He should only be contacted for issues that only he can handle. Examples of these issues are donation issues, development issues and issues with members of the Senior Management team. 

 

@Nervous - Founder

 

Senior Management

Senior Management should only be contacted should issues persist after raising them with other members further down the team. Their workload is large and their focus is wide ranging. 

 

@Everett - Head of Web Development

@Selena - Head of Assets

@Adv - Head of Staff

 

 

Management
Management should only be contacted for issues relevant to areas they oversee, and for anything that an admin elsewhere in the team cannot cover. 

 

@Frezemis - Head of Staff Management

@Lomadias - Head of Property Management

@Shanks - Head of Faction Management

@Sharvit - Head of Legal Faction Management

@khadijeh. - Staff Management Leadership

@HemmaX - General Management

Administrators and Staff
For any issues or questions about admins or the staff/support team in general, contact the people below. You should only contact members of Staff Management Leadership if it is an issue only they can handle.

 

@Frezemis - Head of Staff Management

@khadijeh. - Staff Management Leadership

@Pepper - Staff Management

@sevo - Staff Management

@Giga - Staff Management - Support Focus

@Olivia - Staff Management - Relations Focus

Faction Management
For issues with factions, Shanks (who is head of faction management) should be contacted. The Head of Faction Management should only be contacted if it is an issue either the Head of Illegal Factions or Head of Legal factions cannot handle.

 

@Shanks - Head of Faction Management

@Sharvit - Head of Faction Management - Legal

@Naeno & @slothy - Heads of Faction Management - Illegal

@Hood - Assistant Head of Faction Management - Legal

@slump - Senior Illegal Faction Management

@Fireworks - Senior Legal Faction Management

@george? - Senior Legal Faction Management

@Nora - Senior Legal Faction Management

Legal Faction Management
Sharvit, is currently the assistant head of faction management, they are the point of contact for anything relating to legal roleplay on the server. Faction leaders should go to their assigned faction handler.

 

@Sharvit - Head of Legal Faction Management

Illegal Faction Management
Naeno and slothy are currently the heads of illegal faction management, so they are the primary point of contact for all illegal roleplay. Like Legal FM, faction leaders should go to their faction handler before going to the Head of Illegal Factions.

 

@Naeno & @slothy - Head of Illegal Faction Management

Roleplay Quality
For concerns about roleplay quality, you can send a roleplay quality report which can be found here. For any issues that don't require a report, you can contact any member of roleplay quality.

 

@Exodus - Head of RPQM Team

@george? - Asst. Head of RPQM.

Properties, Businesses and Related Topics
The best place for anything relating to properties or businesses is the Property Management Discord server. Members of Property Management actively check this to give assistance to players. You can join by clicking this link: https://discord.gg/EGArbSN. You can also contact Lomadias who is the Head of PM or Wuhtah who is the Assistant Head of PM.

 

@Lomadias - Head of Property Management
@Wuhtah - Asst. Head of Property Management

Vacant - Head of Mapping

Property Leasing
General leasing questions should go to the Property Management Discord server.

 

@Wuhtah  should be contacted while the Head of Leasing position is vacant.

Property Requests
Like leasing, questions should go to the Property Management Discord server. You can also contact Oxygarum who is the Head of Requests.

 

@Oxygarum - Head of Requests

Server Rules
Use the question and answers thread found under the rules.