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Found 2 results

  1. Short description: Have actual players man the 911 Dispatch, giving them the option to be on Dispatch Duty. Detailed description: At this very moment, we currently have the following system; A player calls 911, and an NPC picks the phone up and you're asked if you require police or fire/medical services. This is already subject to abuse, because as explained in THIS topic, people could call Medical Services for a shots fired call. The NPC doesnt notify law enforcement and medical services dont respond to those calls simply because it is too dangerous. Realisticly, Dispatch always notifies Law Enforcement of shots fired. I believe that 90% of problems with the 911 Dispatch can be solved if it were human players manning the dispatch. They would go on their duty, and answer any incoming 911 calls and dispatch the neccesary service, available unit, and relay any important information to said unit. In regards to manning the 911 Dispatch, there are three options: - One of 3 factions (PD/SD/FD) handles the 911 dispatch compeltely on their own, having their own internal 911 Dispatch Division. - All three factions (PD/SD/FD) can have people on 911 Dispatch. - A seperate ''faction'' is made with their own HQ somewhere; creates office-vibed RP as the Dispatchers can only go on duty in their office. In regards to staffing, if there is no dispatcher on duty, the system would relay back to the automatic 911 dispatch system. In Character-wise, this would from now on be referred to as the Emergency Dispatch Backup System (or some other fancy name). If all dispatchers are currently already in a call, it could either switch to the Emergency Dispatch Backup system or place the next caller on hold (which happens IRL too if 911 is busy). If case of the second option, the caller would receive the following text message each 10 seconds untill someone picks up: ''AUTOMATIC VOICE: I'm sorry, all lines are busy at the moment. Please hold and wait for the next dispatcher to pickup your call.'' (In hospitals, they'd call that a Code Black) with this system, there is no longer inefficient emergency calls, with either the agency having to call back or dispatching wrong units based on wrongfull or incomplete information. The Dispatcher decides which department and which units to send. This makes the job safer, more efficient, and 911 more reliable. 911 Dispatchers could maybe have an interface which shows the location, type and status of different emergency units currently on duty. This allows them to monitor these units aswell and incase neccesary address those units with things like ''1-Lincoln-12, what is the reason of your code 3?'', making PD/FD/SD units more stricter monitored aswell. Commands to add: Up to the development team. Items to add: N/A How would your suggestion improve the server? Realism, reliable 911 Dispatch Additional information: Human interaction is key in 911 situations.
  2. Short description: A 911 system that has more functionality and can improve how emergency services respond. Detailed description: The current 911 system is great in my opinion. But I think it could do with some improvements that would speed up response times, give a better experience to those of us who are RPing as an emergency service, assign incident numbers, refer back to incident information and allow emergency services to better find the location of the emergency if the caller allows them to. Below are a few different additions to the 911 system that I am suggesting. Each suggestion would implement the previous one. #1 - What emergency service do you require? It would be great if the /call 911 feature had a first option which would question the caller which emergency service they require. This would send the 911 call to the appropriate department faction. For example: /call 911 * This is 911, which emergency service do you require? Fire * And what's the location of the incident? Popular Street * And what's the situation there? There's a fire here. Help! * Ok, we have alerted the LSFD. Thanks for calling. Because the caller answered the first question with 'Fire', this 911 call would only appear and be received by members of the LSFD faction. If other departments are needed such as the LSPD, they would be requested by FD in this case through the departmental radio: ********** EMERGENCY CALL (LSFD) ********** * Phone Number: 5071384 (Jimmy Rorhuez) * Location: Popular Street * Situation: There's a fire here. Help! If no one from the department faction that the 911 call is sent to responds within lets say 5 minutes, it gets sent to all. This is so that if some one for example makes a 911 call for an ambulance and no FD members are online and someone from PD is, they could receive the unanswered call and respond. For example: ********** UNANSWERED EMERGENCY CALL ********** * Phone Number: 6031309 (Don Martin) * Location: Vinewood Bvd * Situation: My friend has collapsed and passed out, we need an ambulance. If the devs could somehow use keywords that people would use to answer the first question, the 911 call would get sent and appear to the appropriate emergency service faction. I'm not hugely familiar with how scripts on the server are coded, but hopefully this is a sound method to get this to work. A few examples: FIRE fire, fire service, fire and rescue, fire & rescue, fire rescue, rescue, fire fighter, firefighter, firefighters, fire fighters, fire engine, fire department, los santos fire department, ls fire department, fd, lsfd, lg, lifeguard, life guard, air ambulance, life flight, ambulance, rescue ambulance, ambulance service, medical, emergency medical, emergency medical service, emergency medical services, ems, emt, paramedic, paramedics, medic, medics, doctor, doctors, firetruck, fire truck, fire apparatus, fire appliance, rescue ambulance, rescue basic, rescue intermediate, rescue advanced, ra, rb, ri, hazmat, hazardous materials, search and rescue, sar, usar, urban search and rescue, water rescue, water rescue team, swift water rescue, swift water rescue team POLICE police, police department, cops, law enforcement, coppers, cop, police man, police woman, police officer, police service, police force, lspd, los santos police department, ls police department, law, detective, swat, patrol car, police car, police vehicle, police van, police truck, police helicopter, cop car, special weapons and tactics, tactical team, tactic team, ((and for them gangstas)), five-o, one time, bill, old bill, rozzers, popo, po, feds. Or any other keywords or phrases that someone would use to describe what emergency service they require. PD would have keywords relevant to them as well. If the caller types in a keyword that isn't recognisable, or if they type in multiple like 'FD & PD' or 'Fire and Police', then the call would be received by everyone like it is now. #2 - Incident Numbers Something that's been suggested amongst my own faction, which would be really useful, would be to have incident numbers. This would allow people in emergency service factions to use the number as a reference when writing up reports or referring to them IC to each other or to other departments over radio communications. The numbers would start at 0001 each day and be associated with that date, for example there would be an incident 005 on the 12/NOV/2018 and an incident 005 on the 13/NOV/2018. Example of how this would show: ********** EMERGENCY CALL (LSFD) ********** * Incident No: 014 * Phone Number: 5071384 (Jimmy Rorhuez) * Location: Popular Street * Situation: There's a fire here. Help! The incident number would also be sent to the caller. /call 911 * This is 911, which emergency service do you require? Fire * And what's the location of the incident? Popular Street * And what's the situation there? There's a fire here. Help! * Ok, we have alerted the LSFD. Thanks for calling. * Your incident Number is 014 for 12/NOV/2018. #3 - Would you like to share your location? Another handy /call 911 feature would be a GPS locator. This would give the caller the option to share the location of their phone's GPS and allow emergency services to locate them more quickly, speeding up response times. An example from a caller who would share their location: /call 911 * This is 911, which emergency service do you require? Fire * And what's the location of the incident? Popular Street * Would you like to share that location via your phone's GPS? Yes * And what's the situation there? There's a fire here. Help! * Ok, we have alerted the LSFD and they have your location. Thanks for calling. * Your incident Number is 014 for 12/NOV/2018. Because the caller has shared their location, the call would come through to the LSFD as such: ********** EMERGENCY CALL (LSFD) ********** * Incident No: 014 * Phone Number: 5071384 (Jimmy Rorhuez) * Location: Popular Street (GPS) * Situation: There's a fire here. Help! An example from a caller who would not share their location: /call 911 * This is 911, which emergency service do you require? Fire * And what's the location of the incident? Popular Street * Would you like to share that location via your phone's GPS? No * And what's the situation there? There's a fire here. Help! * Ok, we have alerted the LSFD. Thanks for calling. * Your incident Number is 014 for 12/NOV/2018. Because the caller has not shared their location, the call would come through to the LSFD as it usually would: ********** EMERGENCY CALL (LSFD) ********** * Incident No: 014 * Phone Number: 5071384 (Jimmy Rorhuez) * Location: Popular Street * Situation: There's a fire here. Help! A caller's location would show up on the map like this and would disappear after 5 minutes as to not clog up the map, if no one responds after five minutes and the call gets routed to every department, it will stay up for a further 5-10 minutes. It would appear as a red transparent circle much like the gang attacks seen in GTA V, so it wouldn't be an exact location just an area of interest: #4 - Non-emergencies The amount of times we've seen 911 being used for non-emergencies is countless. I think it would be a great idea to have a non-emergency number for situations that don't require an immediate response, such as illegally parked vehicles or drug use. A /call 311 command would be good, for example: /call 311 * This is 311, which non-emergency service do you require? Police * And what's the location of the incident? Jamestown Street, Rancho * Would you like to share that location via your phone's GPS? Yes * And what's the situation there? There's a green car parked illegally. Licence plate IND836. * Thank you. We have reported this to the LSPD. Thanks for calling. * Your incident Number is 015 for 12/NOV/2018. The 311 non-emergency call would be received as such: ********** NON-EMERGENCY CALL (LSPD) ********** * Incident No: 015 * Phone Number: 5071384 (Jimmy Rorhuez) * Location: Jamestown Street, Rancho (GPS) * Situation: There's a green car parked illegally. Licence plate IND836. If the caller shares their location, it would show up on the map again like the 911 calls, however this time is would be yellow rather than red: #5 - Anonymous Some callers may choose to remain anonymous. I'm not sure if this already works as I haven't seen a call come from someone who has used the /setanon command. But if they were to, I think it should be displayed as such (I used a call directed to the LSPD this time if the caller were to answer the first question with 'police'): ********** EMERGENCY CALL (LSPD) ********** * Incident No: 016 * Phone Number: Anonymous * Location: Jamestown Street, Rancho * Situation: There's a gang fight happening, send officers! #6 - Respond & Clear By using a command like /respond, you would log your unit responding to the incident using the incident number, department and unit number. (This information would also be used for incident logs). For example: /respond 014 FIRE E1 You've logged FIRE E1 as responding to incident 014 If someone else from the same unit were to use the /respond command as well after you or another has done it, the following message would appear: /respond 014 FIRE E1 This unit has already been logged as responding to that incident. There would also be a /cancelrespond command for those who've responded by accident. This would remove that unit from the log. /cancelrespond 014 FIRE E1 You've cancelled FIRE E1 as responding to incident 014 You could also log that you've cleared the incident my using the command /incidentclear For example: /incidentclear 014 FIRE E1 You've logged FIRE E1 as clearing from incident 014 #7 - Someone has been dispatched When someone from a department has logged their unit as responding using the /respond command, this could also send a notification to the caller to let them know help has been arranged and someone has been dispatched. For example: /call 911 * This is 911, which emergency service do you require? Fire * And what's the location of the incident? Popular Street * Would you like to share that location via your phone's GPS? Yes * And what's the situation there? There's a fire here. Help! * Ok, we have alerted the LSFD and they have your location. Please stand by. * Your incident Number is 014 for 12/NOV/2018. * Someone from the LSFD has been dispatched to your 911 call. Thanks for calling. If all members of the requested faction are logged as responding to other incidents, the caller could receive a different notification such as: /call 911 * This is 911, which emergency service do you require? Fire * And what's the location of the incident? Popular Street * Would you like to share that location via your phone's GPS? Yes * And what's the situation there? There's a fire here. Help! * The LSFD are currently busy responding to other incidents, but are aware of your call. Please stand by. * Your incident Number is 014 for 12/NOV/2018. #8 - Incident Logs After the call has been made or after the incident has concluded, the command /incident could be used to get more information about the incident and who responded. This could be useful info for incident commanders on scenes or later for writing up reports, press releases or doing investigations. For example (I would've included PD unit numbers, but I'm not familiar with them). It would also show when the incident concluded, which is when the last person used the /incidentclear command: /incident Use /incident [incident no] [DATE/MONTH/YEAR] /incident 0014 12/NOV/2018 ********** INCIDENT 014 ********** * DATE: 12/NOV/2018 | TIME: 07:53:54 * Caller: 5071384 (Jimmy Rorhuez) * Location: Popular Street (GPS) * Initial Situation: There's a fire here. Help! * Units Responded: FIRE S1, FIRE E1, FIRE E2, FIRE RB1, FIRE E3. * Incident Concluded: 08:24:05 When entering the date, multiple formats would be acceptable as people us different methods. However they would all be converted to display the same as output at DATE/MONTH/YEAR. For example: /incident 014 12/NOV/2018 /incident 014 12/NOV/18 /incident 014 12NOV2018 /incident 014 12NOV18 /incident 014 12 NOV 2018 /incident 014 12 NOV 18 /incident 014 12 NOVEMBER 2018 /incident 014 12 NOVEMBER 18 /incident 014 12TH NOVEMBER 2018 /incident 014 12TH NOVEMBER 18 /incident 014 12 11 18 /incident 014 18 11 12 /incident 014 121118 ********** INCIDENT 014 ********** * DATE: 12/NOV/2018 | TIME: 07:53:54 * Caller: 5071384 (Jimmy Rorhuez) * Location: Popular Street (GPS) * Initial Situation: There's a fire here. Help! * Units Responded: FIRE S1, FIRE E-1, FIRE E-2, FIRE RB-1, FIRE E-3. * Incident Concluded: 08:24:05 Also, incident commanders from each respective emergency service faction would be able to write up a summary of how events unfolded for their department. For example: /incidentsummary 014 12/NOV/2018 FIRE 4009 [incident summary written by the incident commander] You've submitted an incident summary for incident 014 on 12/NOV/2018. Using the /incident command again would then display the summary entered by the incident commander. For example: /incident 014 12/NOV/2018 ********** INCIDENT 014 ********** * DATE: 12/NOV/2018 | TIME: 07:53:54 * Caller: 5071384 (Jimmy Rorhuez) * Location: Popular Street (GPS) * Initial Situation: There's a fire here. Help! * Units Responded: FIRE S1, FIRE E-1, FIRE E-2, FIRE RB-1, FIRE E-3. * Incident Concluded: 08:24:05 * Incident Summary 1: FIRE 4009 [incident summary written by the FD incident commander] If multiple summaries were written by the same or other departments it would list them like this: * Incident Summary 1: FIRE 4009 [incident summary written by the FD incident commander] * Incident Summary 2: POLICE 2931 [incident summary written by the PD incident commander] An example using the /incident command for a 311 incident: /incident 013 12/NOV/2018 ********** INCIDENT 013 ********** * DATE: 12/NOV/2018 | TIME: 06:29:02 * Phone Number: 5071384 (Jimmy Rorhuez) * Location: Jamestown Street, Rancho (GPS) * Initial Situation: There's a green car parked illegally. Licence plate IND836. * Units Responded: POLICE 5-TOM-1. * Incident Concluded: 06:40:26 * Incident Summary 1: POLICE 217 Vehicle IND836 ticketed for illegal parking and towed. *Sorry if this isn't 100% accurate for PD, I'm not experienced with PD RP. This is just an example. #9 - Incident Search If anyone trying to use the /incident command cannot remember the incident number but vaguely remembers the date and time, we could have a /incidentsearch command that could be used. This would enable people to access every incident number using search parameters. (A max of 5 incident numbers would be displayed on each page with colours indicating if it was a 911 or 311 call). It could also show which departments responded using the previous data. For example: /incidentsearch Use /incidentsearch [DATE/MONTH/YEAR] [page no] /incidentsearch 12/NOV/2018 1 * Incident 010 - TIME: 01:48:08 (POLICE) * Incident 011 - TIME: 04:09:12 (POLICE) * Incident 012 - TIME: 06:18:38 (FIRE, POLICE) * Incident 013 - TIME: 06:29:02 (POLICE) * Incident 014 - TIME: 07:53:54 (FIRE) Commands to add: /call 311 /respond [incident no] [department] [unit no] /cancelrespond [incident no] [department] [unit no] /incidentclear [incident no] [department] [unit no] /incident [incident no] [DATE/MONTH/YEAR] /incidentsummary [incident no] [department] [badge no] [incident summary written by the incident commander] /incidentsearch [DATE/MONTH/YEAR] [page no] Items to add: N/A How would your suggestion improve the server? The new first question would direct the 911 call to the appropriate department faction, which would eliminate irrelevant calls being received by some other factions. For example FD receiving a call about a speeding vehicle, as this wouldn't happen IRL. In addition, this new 911 system would make it quicker for emergency services to respond, instead of getting a vague or unknown location from a caller and having to use external means like the 911 map or typing in a location on gta-5-map.com. It gives the caller the choice whether or not to share their location and is an optional feature that could be used. This is so that criminal characters can still make 911 calls to divert resources elsewhere without giving away their location, remaining an authentic RP situation with the addition of the anonymous feature if it isn't in already. The incident number feature is great because it gives emergency services as well as the caller and the press, something to refer to that has been logged. It is also utilised with the /respond command, where each person responding can log themselves as responding to the specific incident and the /incidentclear command to clear from an incident. which can be referred back to later with the /incident command. As previously mentioned, this could be useful info for incident commanders on scenes or later for writing up reports, press releases or doing investigations. I've seen the non-emergencies number been suggested a few times, and I added it in here because I think it would be really useful for people who'd like to report non-emergencies and for an extra job for those responding to them. Additional information: Most of this suggestion has been a combination of other internal suggestions from members of my own faction, the LSFD. Thanks to them!
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