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Short description: Have actual players man the 911 Dispatch, giving them the option to be on Dispatch Duty. Detailed description: At this very moment, we currently have the following system; A player calls 911, and an NPC picks the phone up and you're asked if you require police or fire/medical services. This is already subject to abuse, because as explained in THIS topic, people could call Medical Services for a shots fired call. The NPC doesnt notify law enforcement and medical services dont respond to those calls simply because it is too dangerous. Realisticly, Dispatch always notifies Law Enforcement of shots fired. I believe that 90% of problems with the 911 Dispatch can be solved if it were human players manning the dispatch. They would go on their duty, and answer any incoming 911 calls and dispatch the neccesary service, available unit, and relay any important information to said unit. In regards to manning the 911 Dispatch, there are three options: - One of 3 factions (PD/SD/FD) handles the 911 dispatch compeltely on their own, having their own internal 911 Dispatch Division. - All three factions (PD/SD/FD) can have people on 911 Dispatch. - A seperate ''faction'' is made with their own HQ somewhere; creates office-vibed RP as the Dispatchers can only go on duty in their office. In regards to staffing, if there is no dispatcher on duty, the system would relay back to the automatic 911 dispatch system. In Character-wise, this would from now on be referred to as the Emergency Dispatch Backup System (or some other fancy name). If all dispatchers are currently already in a call, it could either switch to the Emergency Dispatch Backup system or place the next caller on hold (which happens IRL too if 911 is busy). If case of the second option, the caller would receive the following text message each 10 seconds untill someone picks up: ''AUTOMATIC VOICE: I'm sorry, all lines are busy at the moment. Please hold and wait for the next dispatcher to pickup your call.'' (In hospitals, they'd call that a Code Black) with this system, there is no longer inefficient emergency calls, with either the agency having to call back or dispatching wrong units based on wrongfull or incomplete information. The Dispatcher decides which department and which units to send. This makes the job safer, more efficient, and 911 more reliable. 911 Dispatchers could maybe have an interface which shows the location, type and status of different emergency units currently on duty. This allows them to monitor these units aswell and incase neccesary address those units with things like ''1-Lincoln-12, what is the reason of your code 3?'', making PD/FD/SD units more stricter monitored aswell. Commands to add: Up to the development team. Items to add: N/A How would your suggestion improve the server? Realism, reliable 911 Dispatch Additional information: Human interaction is key in 911 situations.