I also think there's a big emphasis on items. I dislike going out in a car to another part of the city to rob someone. I've found myself having more fun and development by going outside a nightclub and snatching someone's chain and running away. People on both sides should use robberies for development and actually flesh out the roleplay rather than just forgetting about it. I recently got robbed by an illegal faction in Vinewood and I found it fine because I was a Vinewood person getting robbed by a VINEWOOD faction. It made sense.
People just have to put so much emphasis on items and focus on having actual fun, whenever I snatched a chain I told the person to not give me the script item because either way? I was having fun. I was developing my character and having good roleplay with people.