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[LSPD] Contacting Emergency Services in a Non-Emergency


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Contacting Emergency Services in a Non-Emergency - 24/MAR/2020
How to use the correct resources to contact us without misusing the hotline.

 


Throughout the past several weeks, Officers and Detectives within the Los Santos Police Department have reported to Supervisors that Community Members were using work numbers to contact them for Emergency Related Incidents, Scene Information, and as-well, trying to gather evidence related to the scene of a crime. While the Los Santos Police Department appreciates the courtesy of the Community to give tips about situations that are happening throughout the City, and as-well wanting to keep up-to-date with previous incidents that might have happened, work numbers assigned to Officers and Detectives are not monitored for emergency and non-emergency calls that directly relate to needing the Police Department, or other Emergency Services. Law Enforcement Officers within the Department cannot be held responsible to respond to an emergency call or to relate information to one another when contacting them through a work number that is assigned.

The following is what the Los Santos Police Department suggests to use:

When reporting an emergency

  • Please call 911 - follow all the instructions given by the Dispatcher, and remain calm, give details relating to the incident that can help Officers figure out the situation - example; if you are calling to report an incident regarding a shooting, be as descriptive as possible, the location you are at, what the person is wearing and or looks like (hats, tattoos, scars, color of clothing, vehicle description, plates, occupants, and last seen heading)

When calling for a non-emergency

  • Please use the 991 hotline
  • Explain what you need, or, what we can do to help
  • This line can be used to request ridealongs, speak with a representative of the Department, schedule interviews
  • The non-emergency line can be also used for reporting a crime that has taken place in the past, or, if you feel it is not an emergency or a direct threat to life where an Officer must be on scene, to have the abilities for Officers to take the report over phone or to schedule a time needed to have the report taken
  • To request information regarding Community Events and how to properly set them up.
  • If your vehicle has been stolen, and you did not see it happen, nor was there an active threat to life or the public, please describe your vehicle as best you can, including, make, model, color, if there are any modifications, and the license plate. We ask that if you recover your vehicle, to please call and let us know. ((Following a call, please use the command /reportstolen to put your vehicle on a list of reported vehicles)) 

If you are requesting press release information, we ask that you please direct yourself to the Los Santos Police Department's official website, and direct yourself to the Press Information Request Area - where a member of the Media Relations and Community Affairs Division will respond as soon as possible with information regarding the incident. Due note, it can take up to seventy-two hours to gain information, and as-well, while Investigations are still undergoing, the Department may not have all the information needed to release a statement, and will follow-up with a response in the future. A press release can be requested for any incident that the Department has been involved in. 

 

Police Officer III+1 Nick Muller
Community Affairs Coordinator 
Media Relations and Community Affairs Division
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Edited by Pillsbury
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