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Staff Team Points Of Contact


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Staff Points of Contact

 

The following thread will be used to clarify which members of the staff team should be contacted for specific issues. This is to ensure the workload is spread evenly and that the most relevant staff member is contacted first. Please remember that these staff members deal with many requests a day, so an instant response is not always possible. 

Each staff member should be contacted via forum PM to make it easier to track your request. Discord DMs can be difficult to keep track of due to the large volume of them that staff members receive daily. Staff document everything on the forums to ensure that it is properly documented and to ensure that someone can take over should they go on absence or resign from the team.

Nervous
As the founder of the community, Nervous has a huge workload. He should only be contacted for issues that only he can handle. Examples of these issues are donation issues, development issues and issues with members of the Management team. 

 

@Nervous - Founder

 

Management
Management should only be contacted for issues relevant to areas they oversee, and for anything that an admin elsewhere in the team cannot cover. Frezemis is responsible for the staff team. Shanks should be contacted for anything relating to factions (IFM/LFM). Selena is responsible for Property Management & Pillsbury is responsible for RPQM, Social Media and Forum Moderation.

 

 

@Shanks - Head of Faction Management

@Selena - Head of Property Management
@Pillsbury - Head of RP Quality, Social Media & Forum Moderation

Administrators
For any issues or questions about admins or the admin team in general, Odin should be contacted. Other points of contacts can be Pepper or Zani as they are on the staff management subteam as well. 

 

@Frezemis - Head of Staff

@Zani - Head of Admins

@Adv - Head of Support

@Pepper - Senior Administrative Admin Side

Support Staff
Adv is responsible for the support team, so he should be the first person you contact for anything relevant to the support team. 

 

@Adv - Head of Support

Faction Management
For issues with factions, Shanks (who is head of faction management) should be contacted. The Head of Faction Management should only be contacted if it is an issue either the Head of Illegal Factions or Head of Legal factions cannot handle.

 

@Shanks - Head of Faction Management

@Sharvit - Assistant Head of Faction Management - Legal

@honey. - Assistant Head of Faction Management - Illegal

@Igloo - Assistant Head of Illegal Faction Management

@slothy - Senior Illegal Faction Management

@Lucky - Senior Illegal Faction Management

@Hood - Senior Legal Faction Management

Legal Faction Management
Sharvit, is currently the assistant head of faction management, they are the point of contact for anything relating to legal roleplay on the server. Faction leaders should go to their assigned faction handler.

 

@Sharvit - Assistant Head of Faction Management / Head of Legal Faction Management


Illegal Faction Management
Shanks is currently the assistant head of faction management, so he is the primary point of contact for all illegal roleplay. Like Legal FM, faction leaders should go to their faction handler before going to the Head of Illegal Factions.

 

@honey. - Assistant Head of Faction Management / Head of Illegal Faction Management

Roleplay Quality
For concerns about roleplay quality, you can send a roleplay quality report which can be found here. For any issues that don't require a report, you can contact any member of roleplay quality.

 

@Exodus - Head of RPQM Team


Properties, Businesses and Related Topics
The best place for anything relating to properties or businesses is the Property Management Discord server. Members of Property Management actively check this to give assistance to players. You can join by clicking this link: https://discord.gg/EGArbSN. You can also contact Selena who is the Head of PM or Lomadias who is the Assistant Head of PM.

 

@Selena - Head of Property Management
@Lomadias - Asst. Head of Property Management

@Kyra - Head of Mapping


Property Leasing
General leasing questions should go to the Property Management Discord server.

 

@Soup - Head of Leasing


Property Requests
Like leasing, questions should go to the Property Management Discord server. You can also contact JackieH who is the Head of Requests.

 

@JackieH - Head of Requests


Server Rules
Use the question and answers thread found under the rules. Feel free to tag Keane in your question.

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