Lewis.

A handful of support staff came through also and worked behind the scenes doing a lot of the leg work for us admins which resulted in the reports being handled much quicker, so massive shout-out to them too. 🙏

Tried that, didn't work but it was during the working hours for a lot of people. Some of us are in communication with each other and are just trying to get rid of the flack before ensuring this doesn't happen again. As @hipsxnmentioned, we understand that it shouldn't have come to this level and we're trying our best to now rectify this.

We are actively picking from the back now, it’s also actively being spoken about behind the scenes to find a solution that will address all the reports but priority being the backlog.

At no fault of the OP this is voided. Going to be locking the thread.

This is on HOLD.

Cheers mate.

And I thought mine was bad.. I feel for you.